4dyes3 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is issued by 4dyes3 ("Company", "we", "platform") and applies to all users who register, browse or use the services offered through the 4dyes3.org website ("Platform"). By registering an account or using any part of our platform, you confirm that you have read, understood and accepted the terms set out in this Privacy Policy.

This policy defines the types of information we collect, why we need it, how we handle it and the rights you have regarding your personal data. We recommend that you read this document carefully and keep it for reference. If you do not agree with any provision in this policy, please stop using the 4dyes3 platform.

2. Information We Collect

In operating a safe and responsible online betting platform, 4dyes3 collects several categories of information from users. This collection is necessary for identity verification, financial transaction processing and compliance with licensing requirements.

2.1 Personal Identification Information

• Full name as stated on the identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for KYC verification purposes
• Date of birth to confirm the player meets the minimum age requirement of 21 and above
• Gender, nationality and country of residence

2.2 Contact Information

• An active email address for communication and account verification purposes
• Mobile phone number for two-factor authentication and transaction notifications
• Current residential address

2.3 Financial Information

• Details of payment methods used including Touch 'n Go eWallet, DuitNow, online banking via FPX and cryptocurrency
• Deposit and withdrawal transaction history
• E-wallet information linked to your account

2.4 Technical and Usage Data

• IP address, device type, operating system and web browser used
• Game activity logs, session times and betting records
• Cookie data and session identifiers to improve user experience
• General geolocation information based on IP address

3. Purpose of Information Use

Every piece of information we collect has a clear and legitimate purpose. We do not use your data for purposes outside the scope stated here without notifying you first.

• Identity verification and KYC: To ensure every account is genuine and owned by an individual eligible to use our platform.
• Transaction processing: To process deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, as well as withdrawals in under 1 hour.
• Service delivery: To provide access to slot games, sportsbook, live casino, crash games and other products on the 4dyes3 platform.
• Customer support: To assist you via live chat and email in Malay and English, 24 hours a day, 7 days a week.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering and unauthorised access.
• Legal compliance: To fulfil legal obligations and international licensing regulations that we adhere to.
• Marketing communications: To inform you about promotions, bonuses and platform updates — only if you have agreed to receive such communications.
• Platform improvement: To analyse usage patterns in aggregate and improve the quality of our services.

4. Sharing Information with Third Parties

4dyes3 does not sell, rent or disclose your personal information to third parties for commercial gain. However, there are certain circumstances where sharing information is necessary and lawful:

4.1 Technology Service Providers

We share necessary data with game software providers, payment processors and cloud infrastructure providers that help us run our operations. All such third parties are bound by strict confidentiality agreements and may only use the data for the specific permitted purposes.

4.2 Legal Obligations

We may be required to disclose information to regulatory authorities, law enforcement agencies or courts when obligated to do so by law or a valid court order. Such disclosures are made in accordance with established procedures and only to the extent required.

4.3 Financial Crime Prevention

In efforts to combat money laundering and the financing of illegal activities, we may share information with relevant bodies authorised by law. This is our responsibility as an accountable financial platform.

5. Data Retention Period

We retain your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, data retention periods are determined based on the following factors:

• Personal identification information and KYC records are kept for at least five years after account closure to meet anti-money laundering obligations.
• Financial transaction records are kept for periods specified by licensing and tax requirements.
• Technical logs and game activity are kept for shorter periods appropriate to operational needs.
• Once the retention period ends, your data will be securely deleted or anonymised.

6. Data Security

We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure.

• SSL/TLS encryption for all data transfers between your device and our servers
• Two-factor authentication (2FA) for more secure account access
• Internal access controls that limit staff from accessing data beyond what their role requires
• Continuous system monitoring to detect anomalies or intrusion attempts
• Regular security risk assessments conducted by our cybersecurity team
• Encrypted passwords — we do not store your password in plain text

7. Use of Cookies and Tracking Technologies

The 4dyes3 platform uses cookies and similar tracking technologies to improve user experience, analyse website traffic and ensure the platform functions smoothly.

7.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login and session management.
• Performance Cookies: Collect information on how users interact with the platform for improvement purposes.
• Functional Cookies: Store user preferences such as language, theme and display settings.

7.2 Cookie Controls

You can manage or block cookies through your web browser settings at any time. However, please note that blocking essential cookies may affect platform functionality and prevent you from accessing certain features.

8. International Data Transfers

As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that:

• Data transfers are only made to destinations that meet data protection standards equivalent to or higher than Malaysia's requirements.
• Appropriate contractual agreements are in place with overseas service providers to protect your information.
• Suitable security measures are applied to all cross-border data transfers.

9. Privacy Policy Updates

4dyes3 reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, technology or our business operations. Any significant changes will be communicated to you through:

• A clear notice on the platform's main page
• A notification email to the address registered in your account
• An in-platform notice when you log in

The "Updated" date shown at the top of this document indicates the latest version of the Privacy Policy. We encourage you to review this page periodically. Continued use of the 4dyes3 platform after any changes are published is considered your acceptance of the updated policy.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 4dyes3 support team is ready to assist you.

Our support service operates 24 hours a day, 7 days a week, in Malay and English via live chat and email. For privacy and personal data enquiries, please contact us via support email:

Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For issues that require further investigation, we will keep you informed of the action status in a timely manner.